Customer Care & Studio Support
When you purchase handcrafted stained glass from Michael Williams, you receive direct personal care from the artisan who shaped the glass. We are here to ensure your piece brings enduring warmth and beauty to your home.
100% Safe Arrival Guarantee
Every stained-glass panel and sun catcher is custom-packed using high-density shock-absorbing foam, rigid thermal lining, and heavy-duty double-wall cartons. In the rare event of transit damage, we provide an immediate replacement or full refund.
Nationwide Insured Delivery
We deliver handcrafted art across all 50 states in the USA. Orders of $300 or more receive complimentary standard insured freight. Every order includes end-to-end tracking so you can watch your piece travel from Texas to your doorstep.
Ready to Display
Each window piece arrives fitted with soldered solid brass or copper hanging rings. Heavier panels include reinforced steel-core zinc came perimeter channels engineered for safe, lifetime suspension.
Need Assistance With Transit, Safe Arrival, or an Order?
All insurance claims, safe-transit questions, and studio inquiries are handled directly by artisan Michael Williams. Full studio contact details:
How to Care for Your Stained Glass
Handcrafted stained glass is built to last for generations. Following these simple care steps will maintain the luminous clarity of the glass and the deep luster of the solder patina.
Cleaning Your Glass
Dust gently with a clean, dry microfiber cloth. If needed, moisten the cloth with distilled water. Never use ammonia, vinegar, or abrasive chemical cleaners (like standard Windex), as ammonia reacts chemically with solder and ruins the patina.
Preserving the Patina Luster
Every piece leaves our studio finished with pure carnauba wax. If your lead or solder lines appear dull after several years, apply a light coat of carnauba paste wax with a soft cotton rag, let it dry for 5 minutes, and buff gently.
Secure Hanging Guidelines
Always hang stained glass from sturdy screw hooks secured into solid wood window jambs, wall studs, or ceiling joists. Never use suction cups on window panes, as temperature fluctuations cause suction seals to fail over time.
Handling and Display
When lifting or moving large panels, hold the panel vertically by its outer metal frame with both hands. Avoid carrying large panels flat horizontally, which places undue bending stress across central solder joints.
Questions About a Piece or Commission?
Michael personally reviews every inquiry and customer question. Whether you have questions regarding dimensions, bespoke transoms, or delivery status, please reach out directly.
Studio Email
michaelw9097@gmail.comStudio Direct Phone
+1 (913) 278-8978Studio Location & Shipping
Texas, USA • Nationwide Delivery
